At Shopu.pk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is damaged during delivery.
- You received the wrong item.
- The product has a manufacturing defect.
- The item is unused, unwashed, and in its original packaging with all accessories.
Non-Returnable Items
The following items cannot be returned:
- Products damaged due to misuse or improper handling.
- Products without original packaging or accessories.
- Items returned after 7 days of delivery.
- Clearance or final sale items (unless defective).
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days using your original payment method or bank transfer, depending on the payment method used.
Exchange Policy
We offer replacements for products that are:
- Damaged on arrival.
- Defective due to manufacturing faults.
- Incorrectly shipped.
Replacement requests must be made within 7 days of delivery.
Return Shipping
If the return is due to our mistake (wrong or defective product), Shopu.pk will cover the return shipping cost.
If the return is due to a change of mind, the customer is responsible for the shipping charges.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.